Account
For access to your account, click on the "Account"
button on the members section navigation bar. This will
take you to the account page. At this point you will be
prompted to enter your username and password.
After you have entered your username and password, click
on the "Submit" button and you will enter the
account area. Below is a reference of all the options
available.
Deposit
- Click here to log
in.
- Click on "Deposit" option.
- The next step is to determine the payment type you
wish to use. You will see a list of multiple ways
to deposit funds into your account. Click on your
preferred method of payment and click on the "Choose
Payment Type" button.
- This will take you into the actual deposit area.
Fill out the required fields with your relevant information
and click on the "Deposit Money" button.
- After depositing you will need to purchase VChips
in order to place wagers.
Deposit tips
- The minimum deposit online is $20.00.
- The maximum deposit is $1,000 a day and $6,000 a
month. Monthly limits may be increased if required.
- You are free to withdraw any funds you deposit,
at any time, 24 hours a day, 7 days a week.
- Note: There is a maximum of 5 deposits or 4 failed
attempts per 24 hour period. If you have a failed
attempt we highly recommend using another card to
avoid reaching the 4 failed attempts which will prevent
further transactions for a 24 hour period.
Important:
Unless you currently have an account open with an active
credit card, then all money sent via Wire Transfer must
be accompanied with a photocopy of a valid form of identification.
This could include a driver's license, passport, etc.
but must contain a picture of the account holder.
VISA
Credit cards are processed right online in just a few
seconds when you login and use our processor.
Visa details:
- We will process your Visa within seconds online.
- There are never any fees for this service.
- Maximum deposit is $1,000 per credit card per day
and a maximum of $6,000 per account per month online.
There is a $20 minimum.
- We can increase your monthly account limit to $12,000
by filling out
this form.
Note on credit cards:
Any given credit card can only be used on one account.
There is a limit of 5 different credit cards which
can be used on any one account. All of our sites use
address verification, so please ensure that you are
using the same zip code as the address that your credit
card was issued to. If you recieve a decline message,
DO NOT try your card again as funds will be held by
your bank unnecessarily. Contact our customer service
department at 1-866-BetOnIt (1-866-238-6648) and they
will assist you.
Bank Wire
Please call 866-238-6648 for our latest bank wiring
information.
Buy V-Chips
V-Chips are the units of currency used within the
Cyber Sports environment. In order to place any wagers
you must have a v-chip balance. After you have deposited
money into your account you will be able to purchase
v-chips. Click on the "Buy V-chip" button
to buy v-chips. Simply enter the amount of v-chips
you wish to purchase and click on the "Purchase
V-Chip" button.
Sell V-Chips
V-Chips are the units of currency used within the
Cyber Sports Betting environment. In order to withdraw
funds you must first sell your v-chips. This will
add to the balance in your account. Click on the "Sell
V-chip" button to sell v-chips. Simply enter
the amount of v-chips you wish to sell and click on
the "Sell V-Chip" button.
Withdrawing Money
eWallet Payment Solutions
Our eWallet payment solutions are the fastest way
to move money in and out of your Ezbets.com account.
WIRE TRANSFER
Minimum Withdrawal: $50.00
Maximum Withdrawal: None
Processing Time: 5-7 Days Business Days
Fees: Your first withdrawal requested per calendar month will
be free of charge. Subsequent requests less than $2,000.00 are subject
to a $40.00 processing fee. Requests of $2,001.00 or more are subject
to a 2% processing fee. In the cashier, click on the wire transfer
icon to enter your banking details online.
Note: Additional banking fees may be charged while funds are in transit to you, we do not cover these fees.
You will need to provide a voided check or statement before we can process your withdrawal via wire transfer.
ECOCARD
Minimum Withdrawal: $50.00
Maximum Withdrawal: None
Processing Time: 24-72 Hours
Fees: Your first withdrawal requested per calendar month will be free of
charge. Subsequent requests processed in a calendar month will be subject to a 1% fee.
Note: For U.S. Members only. You must
first make a deposit to your Ezbets.com account with
EcoCard before you can cash out via this method.
Click here to access our Live
Chat for details on how to set up a EcoCard account.
Our staff is available 24/7 to help you with your transactions.
USE MY WALLET
Minimum Withdrawal: $50.00
Maximum Withdrawal: None
Processing Time: 24-72 Hours
Fees: Your first withdrawal processed each month,
regardless of method, will be free. Subsequent requests
processed in a calendar month will be subject to a 1%
fee.
CHECK/GIFT CARD
Minimum Withdrawal: $50.00
Maximum Withdrawal: $2,500.00
Processing Time: 6-10 Business Days
Fees: Your first withdrawal requested per calendar month will be free
of charge. Subsequent requests will be subject to a standard check-cutting
fee of $40. All checks will be sent via a courier service. When you request
a check you may receive a Gift Card instead, a Gift Card allows you instant
access to your funds.
Members must cash all checks within 45 days of the delivery
date. After this time, we will not assume responsibility for any issue related
to cashing the check and will not replace the payment or cover any fees incurred
during the withdrawal process.
MONEYBOOKERS
Minimum Withdrawal: $50.00
Maximum Withdrawal: None
Processing Time: 24-72 Hours
Fees: Free
Notes: Before you are eligible to receive a
withdrawal to your Moneybookers account you must first have
made a deposit to us via that method. You will then see Moneybookers
listed as a withdrawal option in the Cashier.
Click here
to go create an account with Moneybookers.com
NETELLER
Minimum Withdrawal: $50.00
Maximum Withdrawal: None
Processing Time: 24-72 Hours
Fees: Free
You must request your NETeller withdrawal through our onsite Cashier and not via the NETeller website. There is no maximum request. If you do not have a NETeller account, please open one by going to www.neteller.com
Notes: Members outside North America
only.
Click here to
go create an account with Neteller.com.
Withdrawal policy updated November 26th, 2008.
Withdrawal Information
To process your payout we require the following:
- A copy of a valid form of ID (Driver’s License or
Passport)
- Copy of utility bill showing your name and address
We only require you to submit this information ONCE.
We securely file your information for future withdrawals
so you never have to re-submit information.
Please scan your documents, save them preferably as
jpegs and attach them to an e-mail to the following
address:documents@gamingsupport.net
or alternatively, click
here to upload your documentation to our secure
server for review.
Please check the quality of your scans to ensure that
all pertinent information is legible. The attachment
or attachments should not exceed 5MB in total and ideally
should be much smaller.
When processing your withdrawal, we may send some funds
back to a credit card if it was recently used for a
deposit.
The timeframe for you to receive your payouts will vary
depending on the method selected and current number
of requests. While we work to have your payments processed
as quickly as possible, some may take longer than specified.
PIN-Personal Identification Number
In order to ensure that you are the only person who
can withdraw funds from your Ezbets.com account, you
must enter your Personal Identification Number (PIN)
before you can make a withdrawal.
This number was sent to you via email when you signed
up.
If you have forgotten your
PIN, please click
here to request it.
Remember, before you request a withdrawal; please make
sure your address is up to date.
Know Your Customer
In order to maintain the highest level of security, we require all our members to provide us with certain documentation in order to validate their accounts.
Why do I need to provide documentation?
There are several reasons. We at ezbets.com are committed to providing a socially responsible platform for recreational gaming. All of our members must be 18 or older and we are bound by our licensing agreement to verify this.
Secondly, as a respected online and global company it is in our interests to guarantee maximum security on all transactions.
Thirdly, our payment processors require that our policies are in line with international banking standards. A proven business relationship with each and every member is mandatory for the protection of all parties. Our licensing agreement also obliges us to comply with this.
Finally, by ensuring that your account details are absolutely
correct, the inconvenience of 'missing payments' can be
avoided. It can take weeks (and sometimes months) to trace,
recall and resend using the correct information. This
lengthy process also results in additional fees from our
processors.
What documents do I need to provide?
Proof of Identity: Photo ID such as a passport or Driver’s License is preferred. If you don’t have either of these, certain other official identification cards may be permissible. These will be reviewed on a case-by-case basis.
Proof of address: Your government issued ID (passport or Driver’s License) may also serve as proof of address if all details are clear,
if it has not expired and if the address on the ID matches the one on your account. If the address on your ID is different from the one on
your account then we will require additional proof of address. A recent utility bill (water, electricity, cable, cell phone) in your name is
best, but a bank statement or credit card statement is also acceptable. The bill or statement must be less than 6 months old.
When do I need to provide these documents?
We greatly appreciate your cooperation in providing these at your earliest possible convenience to avoid any delays in processing your transactions. We must be in receipt of the documents before any cash transactions can be sent back to you. Under special circumstances we may require the documents before further activity (deposits and wagering) can take place on your account.
These documents need only be provided once and will last a lifetime on your account, enabling flexible deposit options and fast-tracked withdrawals.
How can I send you these documents?
Please scan your documents, or take a high quality digital camera picture, save the images as jpegs, then upload the files using our secure form here, or just attach them to an e-mail to the following address: documents@gamingsupport.net
The attachment or attachments should not exceed 5MB in total and ideally should be much smaller.
How do I know my documents are safe with you?
The security of your documentation is of paramount importance. All files are protected with the highest level of encryption at every step of the review process. All documentation received is treated with the utmost respect and confidentiality.
We’d like to thank you for your cooperation in helping us make "yoursite".com a safer place to play. As always, if you have any questions about this policy, or anything else, don’t hesitate to contact us using the help links above.
Kind regards,
The ezbets.com Team.
Account
Information
To update your account info, please call Customer Support
at: Toll Free Phone: 1-866-BetOnIt (1-866-238-6648).
Additional Help
Resources:
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